Policy · updated 28 October 2026
Shipping policy
| Where we ship | Australia only |
|---|---|
| Carrier | Australia Post Express Post, tracked |
| Cost | Free on every order. |
| Dispatch | Orders paid before 2pm AEST on a business day are dispatched the same day. Later orders go out the next business day. |
| Delivery time | 1 to 3 business days after dispatch for most addresses. Regional and remote areas can take longer. |
When your order ships
Orders are dispatched once payment has been approved, which for card payments is usually immediate. We send a dispatch email with your tracking number.
Packaging
Every vial ships sealed in a padded box with a cold pack, and the outer parcel carries no product names.
Business days
We dispatch Monday to Friday, excluding public holidays in NSW. Orders paid on a weekend or public holiday ship the next business day.
Delays, damage and lost parcels
If tracking hasn't moved for five business days, or the parcel arrives damaged, contact us. We deal with the carrier and you get a replacement or a full refund. The details are in our refund and returns policy.
Address errors
Please check your address at checkout. If you spot a mistake, email us straight away. We can change it before dispatch, and we will help redirect it afterwards where the carrier allows.