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Frequently asked questions
Ordering, payment, delivery and storage. If your question isn't here, call or email us.
Is this product for human use?
No. Supplied strictly for laboratory research. Not a drug, food or cosmetic. Not for human or veterinary use. Every order requires the purchaser to confirm this at checkout.
Can you advise on preparation, dosing or use?
No. We supply a characterised research material and its documentation. We do not give advice on preparation, administration or use of any kind, and we will not answer questions that ask for it.
When will my order arrive?
Orders paid before 2pm AEST on a business day are dispatched the same day. Later orders go out the next business day. Delivery by Australia Post Express Post usually takes 1 to 3 business days after dispatch, with tracking emailed to you. See the shipping policy.
How do I pay?
By Visa or Mastercard on our secure hosted checkout. You get an order confirmation on screen and by email, and orders ship once payment is approved.
What if my order arrives damaged, or doesn't arrive?
Tell us within 30 days of delivery (or of the expected delivery date for a lost parcel) and we will replace the order or refund it in full, including shipping. See the refund policy.
How do I know what's in the vial?
Lots are tested by Janoshik Analytical, an independent laboratory, and each report is hosted on the lab's own site. Enter the lot number from your vial on our lab results page to see its report and test date.
How does a standing order work?
You choose a pack and an interval (every 4, 8 or 12 weeks) and pay 10% less per delivery. Before each delivery we email an invoice. Nothing is charged automatically and no card is stored. Reply to any email to skip, change or cancel.
How should the vial be stored?
Sealed, below -20 °C, dry and away from light. Put it in the freezer when the parcel arrives.
Who can order?
Anyone aged 18 or over in Australia who is buying for laboratory research. We ship to Australian addresses only.
Why are there no reviews on this page?
We only publish reviews from verified orders, and we won't show ratings until we have enough real ones to be meaningful. You won't see invented testimonials or star ratings here.
Do you sell other products?
Not at the moment. We sell Glow Stack 70mg only, which is how we can test and document every lot properly.
How do I contact you?
Call +61 468 279 944 (Monday to Friday, 9am to 5pm AEST) or email hello@glowstackaustralia.com. We reply to every email within one business day.